Help & Support
Meals, workouts and habits in one app, with an AI coach.
Email support
info@coresyncgo.com
Common questions
How do I log a meal?
Go to Nutrition and tap Log meal. You can take a photo of your food, describe it in words, or type in the calories and macros yourself. Pick breakfast, lunch, dinner or snack, then save.
How accurate are the AI calorie estimates?
They are estimates. Portion size and hidden ingredients like oil or sauce are hard to see in a photo. You can edit any meal after it is logged. Fitrize is not medical advice.
How do I log a workout?
Go to Workout → Log Workout, type the exercise name and enter the weight and reps. Tap Add set for each new set. Your personal records and history update on their own.
How does the AI Form Coach work?
Add a photo of yourself during an exercise. The coach looks at your position and gives tips on your form. Use it as a guide only. If something hurts, stop and talk to a professional.
What data do the AI features use?
When you use an AI feature, Fitrize sends what it needs, such as your meal photo or your question, to an AI service (Google Gemini, Groq or OpenRouter). The app asks you first. You can turn this off at any time in More → Profile → AI features. Your name, email and password are never sent. See our Privacy Policy for details.
My steps show 0
Fitrize reads steps from Apple Health on iPhone or Health Connect on Android. On iPhone, open the Health app, tap your profile, go to Apps → Fitrize and turn on Steps. On Android, allow Fitrize to read steps in Health Connect.
What are the five habit rings?
Workout, water, protein, sleep and steps. Each ring fills up as you reach your daily target. Close all five to complete the day.
How do I change my password?
Go to More → Profile → Update password, enter your current password and then your new one.
I forgot my password
On the sign-in screen, tap Forgot password? and enter your email. We will send you a link to set a new one. Check your spam folder if it does not arrive.
Will my data be on my new phone?
Yes. Sign in with the same email on your new phone and your data will load.
How do I delete my account?
Go to More → Profile → Delete account and enter your password. This permanently deletes your account and all your data straight away. This cannot be undone. You can also email info@coresyncgo.com from your account's email address and we will do it for you.
Can I get a copy of my data?
Yes. Email us from your account's email address and we will send it to you.
Privacy
Read how we handle your information in our Privacy Policy.